Privacy, cookies & terms

Last updated: 24 August 2026

1. Who we are

PipeVolt (“PipeVolt”, “we”, “us” or “our”) is a marketing agency that provides paid advertising, CRM automation, AI agents, design and copywriting services to businesses. We serve clients located in the United Kingdom, the United States and Canada.

For any privacy or legal question, contact us at [email protected] or by post at: Office 7274, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom. For UK and EU data protection purposes, PipeVolt is the “controller” of the personal data described in this policy.

2. Scope and the laws that apply

This policy explains how we handle personal information across the regions we serve. Depending on where you are located, your rights and our obligations may be governed by:

• United Kingdom: the UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). Our supervisory authority is the Information Commissioner’s Office (ICO).
• United States: the CAN-SPAM Act, and state privacy laws where applicable, including the California Consumer Privacy Act as amended by the CPRA.
• Canada: the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

3. Information we collect

• Information you give us: your name, work email, and the answers you select or type when you submit a form on this website (for example, what you need help with and your marketing budget range), plus anything you include when you email or call us.
• Client and project information: details you share when you become a client so we can deliver our services, including access to advertising, analytics and CRM accounts you authorise.
• Information collected automatically: usage data such as your IP address, device and browser type, pages viewed and referring links, collected through cookies and similar technologies (see Cookies below).

4. How we use your information

• To respond to your enquiries and book strategy calls.
• To provide, manage and improve our services to clients.
• To send you marketing communications where you have consented or where permitted by law, and always with an option to opt out.
• To measure and improve the performance of our website and campaigns.
• To meet our legal, tax and regulatory obligations, and to protect our rights.

Where the UK or EU GDPR applies, we rely on the following legal bases: your consent; performance of a contract with you; our legitimate interests in operating and growing our business; and compliance with legal obligations.

5. Cookies and tracking

We use cookies and similar technologies to run the website, remember your preferences, understand how the site is used, and support advertising. These include essential cookies, analytics cookies, and marketing or advertising cookies (for example from Meta and Google).

You can control cookies through your browser settings and, where a consent banner is shown, through your choices there. Non-essential cookies are only used where you have given consent as required under UK PECR and comparable rules.

6. How we share information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers and sub-processors who help us operate, such as our CRM and form platform (GoHighLevel / LeadConnector), website hosting, email delivery, and advertising and analytics platforms (including Meta and Google).
• Professional advisers such as accountants and lawyers, where necessary.
• Authorities or third parties where required by law, to comply with legal process, or to protect our rights and the safety of others.

7. International data transfers

Because we operate across the UK, US and Canada, your information may be processed in a country other than your own. Where personal data is transferred out of the UK or EEA, we use appropriate safeguards such as the UK International Data Transfer Agreement or Addendum, Standard Contractual Clauses, or transfers to jurisdictions recognised as providing adequate protection.

8. How long we keep information

We keep personal information only for as long as necessary for the purposes described in this policy, including to meet legal, accounting or reporting requirements. When it is no longer needed, we securely delete or anonymise it.

9. Your rights

UK, EU and Canada: subject to applicable law, you may request access to your personal information, correction of inaccurate data, deletion, restriction of or objection to certain processing, and portability, and you may withdraw consent at any time.

California (US): you may have the right to know what we collect, to request deletion or correction, to opt out of any sale or sharing of personal information, and not to be discriminated against for exercising these rights.

To exercise any right, email [email protected]. You also have the right to complain to a regulator: the ICO in the UK (ico.org.uk), the Office of the Privacy Commissioner in Canada (priv.gc.ca), or your state attorney general in the US.

10. Marketing communications and consent

We only send marketing where the law allows. In the UK we follow PECR, in Canada we follow CASL (using express or implied consent and identifying ourselves in every message), and in the US we follow the CAN-SPAM Act. Every marketing email includes a clear way to unsubscribe, and we honour opt-out requests promptly.

11. Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Children

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

13. Website terms of use

• Informational content: the content on this website is provided for general information about our services and does not constitute a contract, a guarantee, or professional advice.
• No guarantee of results: marketing outcomes depend on many factors outside our control. Any figures, benchmarks or case studies shown are illustrative and are not a promise of specific results, revenue or income.
• Intellectual property: the PipeVolt name, logo, text, graphics and design on this site are owned by PipeVolt or our licensors and may not be copied or reused without our written permission.
• Third-party links: our site may link to third-party websites and tools that we do not control and are not responsible for.
• Availability: the website is provided on an “as is” and “as available” basis without warranties of any kind, to the fullest extent permitted by law.

14. Limitation of liability

To the fullest extent permitted by law, PipeVolt is not liable for any indirect, incidental or consequential loss arising from your use of this website. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including your statutory data protection and consumer rights.

15. Governing law

Use of this website is governed by the laws of England and Wales. Services provided to clients are governed by the terms of the individual agreement signed with that client. This does not remove any mandatory data protection or consumer rights available to you in your own country or state.

16. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes may be highlighted on the website.

17. Contact us

Questions about this policy or your information? Email [email protected] or write to us at Office 7274, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom.